Frequently Asked Questions

Everything you need to know about your next sparkling masterpiece.

How long does shipping take for my diamond painting kit?

Orders are typically processed within 2-3 business days. Depending on your location, standard shipping takes approximately 7-15 business days to arrive.

What is included in a standard All Diamond Painting kit?

Each kit comes complete with a high-quality adhesive canvas, individually packaged resin diamonds, a premium applicator tool, wax pad, and a grooved organizing tray.

What should I do if I run out of a specific diamond color?

We offer a 'Missing Diamond Guarantee.' If you run out of a specific color while completing your project, simply contact our support team and we will ship the extra drills to you free of charge.

Do you offer a return policy if I am not satisfied?

Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the unused kit in its original packaging for a full refund.

What is the difference between Round and Square drills?

Round drills are easier for beginners to apply and leave small gaps for a cross-stitch look, while Square drills fit perfectly together for a 'fuller' mosaic effect with no canvas showing.

Are your payment methods secure?

Absolutely. We use industry-standard SSL encryption to protect your data. We accept all major credit cards, PayPal, and Apple Pay for a safe and seamless checkout experience.